FAQ

Frequently Asked Questions (FAQs)

General Questions

Q: What is Shop Mitten?

A: Shop Mitten is the official online store for Mitten Extracts apparel and accessories. We offer premium-quality hoodies, t-shirts, hats, and more, designed for those who love the Mitten Extracts lifestyle.

Q: Is this website affiliated with Mitten Extracts cannabis products?

A: Yes! Shop Mitten is the official merchandise store for Mitten Extracts. However, we do not sell cannabis products on this site—just apparel and accessories.

Ordering & Shipping

Q: Where do you ship?

A: We currently ship across the United States. At this time, we do not offer international shipping.

Q: How long does shipping take?

A: Orders typically process within 2-3 business days. Standard shipping takes 5-7 business days, while expedited options are available at checkout.

Q: How much does shipping cost?

A: Shipping costs vary based on your location and selected shipping method. You can view shipping rates at checkout before completing your order.

Q: How can I track my order?

A: Once your order ships, you’ll receive a confirmation email with tracking details. Check your inbox (and spam folder) for updates!

Returns & Exchanges

Q: Can I return or exchange an item?

A: Yes! We accept returns and exchanges within 30 days of purchase, as long as the item is unworn, unwashed, and in original condition.

Q: How do I start a return or exchange?

A: Contact our support team with your order number, and we’ll guide you through the process.

Q: Are there any items that can’t be returned?

A: For hygiene reasons, accessories like hats and stickers are final sale and cannot be returned or exchanged.

Payments & Discounts

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure, hassle-free checkout.

Q: Do you offer promo codes or discounts?

A: Not yet, but stay tuned—we’re working on it!

Q: Do you offer gift cards?